Our Expertise in WSIB Matters

Workplace Safety & Insurance Board (WSIB) issues and appeals involve a complex number of reporting and compliance issues that for most, is very intimidating. Our experience helps us to bring an unrelenting drive to every case, thereby ensuring the WSIB can decide cases on the real merits, facts and justice necessary. Our 30+ years of first hand appeals experience is a cornerstone of our success.

Our Expertise in WSIAT Matters

Unsuccessful appeals to the WSIB may be appealed to the Workplace Safety & Insurance Tribunal. Appeals at the Tribunal are simply more complex and involved. Our history of success has relied on extensive preparation and presenting complete facts. The WSIAT has consistently shown amazing insights into both the law and the need to have a checks and balances system that guards the integrity of the overall system.

Your Issues and Concerns are Important to Us

Seemingly impossible cases are the ones we excel at by digging in deep. Every case receives full attention, analysis and forecasting. Our guiding mantra is “facts matter”. Our decades of experience matters. We know without doubt that we can assist in the care and management of your WSIB claims management system. If you don’t have one, we’ll bring that along.


    Manny De Sousa
    VP Risk Management
    The team’s expertise in Workplace Law and the Workplace Safety and Insurance Act has resulted in significant cost savings on individual claims as well as the company’s overall annual CAD-7 rebates.
  • WSIB

    We design systems to allow you to more effectively administer claims management. We appeal claims that need to be appealed. We review Experience Rating performance and design systems to maximize rebates or to move away from surcharges.


    The WSIAT is the final stage of appeals from the WSIB. This process is far more complex, as the Tribunal deals with more of the legal aspects of an appeal than the appeals branch at the WSIB. There is more preparation and attention paid to the facts and the flow of evidence. We have enjoyed great successes at this level.

  • Claims Management

    Some clients prefer to give us more of the oversight role when it comes to claims management and appeals. This is especially true when complex cases are involved. In these instances, we can be trusted to handle all aspects of the claim management and resolution. The WSIB is working hard to establish solid stakeholder relationships that will benefit everyone.

Roger W. Tickner, CRSP, Paralegal, CMP, RPT
Managing Partner
  • Received his Paralegal licence from the Law Society of Upper Canada in 2012
  • Registered as a Canadian Registered Safety Professional (CRSP) in 1984
  • Former Chairman of the Board of BCRSP
  • Canadian Management Professional (CMP)
  • Canadian Registered Professional Trainer (RPT)
  • Alternative Dispute Resolution and Advanced Dispute Resolution through the University of Windsor Law School
  • Education Certificate from ASAE
  • National Fire Protection Association
  • Member firm of CSA

    In full-time health and safety practice since 1981, Mr. Tickner has been retained by some of Canada's top law firms and Industry Associations for his expert opinions on HSE matters. Mr. Tickner oversees the WSIB / WSIAT appeals process on behalf of clients.

  • Received her Paralegal licence from the Law Society of Upper Canada in 2012
  • Canadian Registered Safety Professional (CRSP)
  • Alternative Dispute Resolution through the University of Windsor Law School
  • Ms. Brooks worked at the WSIB in various roles including adjudication for 18 years
  • Was Vice President at Tickner & Associates Inc.
  • WSIB and WSIAT reviews and appeals for 18 years

    Debbie's expert knowledge in WSIB law, Appeals Resolution and Occupational Health & Safety law spans four decades and provides every client with unparalleled experience and unlimited resolution options. As a partner in Tickner Brooks she prepares and presents the vast majority of WSIB / WSIAT appeals and positions on behalf of our clients.

Frequently Asked Questions
  • What issues does Tickner Brooks deal with?

    A. Anything related to a claim registered with WSIB needs verification. Issues dealing with the allowance of claims, pre-existing conditions, 3rd party responsibility, return to work, malingering or medical concerns can all be issues for appeal.

  • How long has Tickner Brooks been doing this?

    Debbie and Roger have over 70 years of combined experience in dealing with WSIB issues

  • How often are you successful?

    We are never satisfied with less than 100% success but we have an impressive record and history of success at the WSIB and the WSIAT.

  • How much does it cost to solve a case?

    Every case is different and every case has its own needs. We do our very best to give clients an idea into the expected costs based on a variety of outcomes.

  • How long does it take to solve a case?

    We are occasionally restricted by the WSIB decision process and getting hearing dates. We typically suggest that any appeal may take between 6 months to 1 year to resolve.


Roger Tickner - 416-891-7120

email - tickner@safetyway.com


Debbie Brooks - 416-720-5652

email - debbie@safetyway.com


Monday: 9am to 5pm

Tuesday: 9am to 5pm

Wednesday: 9am to 5m

Thursday: 9am to 5pm

Friday: 9am to 5pm

Saturday: Closed

Sunday: Closed